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Help Desk
Please click our "Live Chat" button on the lower right hand corner of the website. We are standing by ready to answers all of your questions!
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Pricing and Billing

I have a question on my charges.

Click the “My Account” link at the top right hand side of our site to review your orders. By clicking on the order ID, you may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account” link at the top right hand side of our site to view all your orders and by clicking on the desired order ID you can view and print invoices for that order.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

Do I have to pay sales tax on my purchase?

We collect sales tax on orders being shipped to all U.S. states that impose a sales tax on all applicable products that we sell. International customers may be subjected to taxes payable to your own country upon receiving the package, but we do not collect nor know what the amount of these taxes are. Check with your country's tax authority.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

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